Booking & inquiries
To reserve a place on a small group tour, choose your room occupancy and preferred tour date, then click Book to secure your spot.
For private tours and extensions, please submit your request through WAU Madagascar. For any other questions, contact post@waumadagascar.com.
Payment
A €500 non-refundable deposit per participant is required to secure a small group booking. The remaining balance is due 60 days before departure.
For private tours, your account manager will provide payment options tailored to your journey.
Price
The listed price is the final amount and corresponds with the inclusions outlined in your tour program. Gratuities for drivers, guides, waiters, maids and other service providers are not included and are at your discretion.
Activities
If you do not wish to participate in an activity listed in the program, all services and activities included in the package remain non-refundable, even when you do not participate.
Cancellation
- 60 days or more before departure: loss of deposit; payments exceeding the tour deposit are refunded.
- Between 60 and 31 days before departure: cancellation fee of 70% of the tour cost.
- 30 days or less before departure: cancellation fee of 100% of the tour cost.
Changes to itinerary
Due to unpredictable traffic conditions and potential sudden weather changes in Madagascar, WAU Madagascar may alter the route or itinerary of sightseeing tours and arrange alternative routes as necessary. Main attractions will be preserved where possible, but the method of access and travel may change according to the needs of the group.
Visits take place rain or shine unless this poses a risk to customers, staff or equipment. The guide will make this determination. No refunds are given for these changes.
Name change
A customer may transfer their trip to another person who meets the package-tour participation requirements, provided WAU or the agent receives timely notification and subcontractors do not prohibit the transfer. WAU charges a name-change fee per person, provided by email. The original and new customer are jointly responsible for any fees and remaining balance.
Special cases
In circumstances beyond our control, including strikes, flight cancellations or delays, military or political conflicts, travel prohibitions, or other unforeseen events, WAU Madagascar is not responsible for refunds or for waiving the remaining balance due in the event of cancellation.
Accommodation
Hotel categories are officially designated by authorities and, when available, are indicated in stars. Where this is unavailable, classification is based on our team’s firsthand experience. Single rooms may be smaller or less desirable in location despite the additional supplement.
Hotel rooms are typically available for check-in in the afternoon on arrival and must be vacated in the morning on departure.
Air transport
WAU Madagascar does not handle international flights, though they may be included in your package through a travel agent. Domestic flights may be included depending on the package. Flight schedules may change at any time and schedule changes, delays or advances are not compensated.
The airline is responsible for flight delays or cancellations and related compensation. WAU will assist with necessary procedures as much as possible.
Liability
WAU Madagascar is not responsible for loss, damage, accident, injury, illness or schedule changes arising from weather, strikes or other circumstances beyond our control. This includes failure to arrive at designated times and locations, invalid or expired identification or health documents, or denial of entry by authorities.
We recommend comprehensive travel insurance to cover unforeseen events.
Insurance
We recommend that customers take out travel insurance before travel. Cancellation insurance can reimburse trip costs in the event of cancellation, excluding insurance cost. Support and repatriation insurance can cover accidents on site, advance medical expenses abroad, repatriation, early return due to illness of a relative, liability and legal assistance. Baggage insurance can protect against damage, delay or loss of baggage.
Feedback & claims
If you are dissatisfied with our services, please contact us while you are still travelling in Madagascar where possible. Otherwise, send us an email. We will do our best to address concerns and improve future journeys.
All information on this website is subject to change. WAU Madagascar reserves the right to update, change or correct errors as needed.